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Welcome to Interview Coaching and Confidence

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Select Service

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Date & Time

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Date & Time

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Your Details

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Your Consultation

Your requested appointment is as follows:

PLEASE NOTE: This is NOT confirmation of your appointment. A follow up email will be sent once your booking is assigned to a consultant and your date and time confirmed.

Customer

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Date & Time

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Reservation requested:

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Booking and Cancellation Policy

At ICC, we understand that schedules can change and unforeseen circumstances can arise. To ensure we can accommodate all of our valued clients, we kindly request you read and follow our cancellation policy below.

1. Cancellation Notice:

Clients must notify us of cancellations or appointment changes at least 24 hours in advance. To cancel or reschedule, please contact us directly at info@icc-interviewcoaching.co.uk during business hours.

2. Late Cancellations:

Cancellations made within 24 hours of the appointment time will incur a 50% charge of the scheduled service cost. This fee compensates our team for the time that was set aside specifically for you.

3. No-shows:

Failing to show up for your scheduled appointment without prior notification will result in a 100% charge of the scheduled service cost.

4. Late Arrivals:

We understand delays can happen. However, clients arriving more than 10 minutes late may be asked to reschedule. Any more than 10 minutes late will be classed as a late cancellation and will incur the applicable fee.

5. Exceptions:

We recognize emergencies and special circumstances can occur. Exceptions to our policy are made on a case-by-case basis at the discretion of ICC management.

6. Booking Deposit:

For certain high-value services such as group bookings or on-site services, we may require a deposit at the time of booking. We apply this deposit to your service total or refund it in accordance with our cancellation policy.

7. Refunds:

Cancellation fees and deposits are non-refundable except in the case of ICC initiated cancellations (or qualifying exceptions as determined by management).

Contacting Us:

For any questions about this policy or to make any changes to your appointment, please reach out to us at info@icc-interviewcoaching.co.uk.

By booking an appointment, you acknowledge and agree to our cancellation policy. This policy allows us to manage our schedule and provide the best service to all clients.

Thank you for choosing ICC.

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